Help Center

Everything buyers and sellers need to navigate auctions, understand fees, and follow deliveries with confidence.

General Information

Auction basics, buyer expectations, trust, and common questions.

Delivery timelines, tracking, buyer fees, and shipping guidance.

Step-by-step guide to placing bids and using Buy Now.

Skip the wait — buy a vehicle instantly at its Buy Now price.

What happens after you win: confirmation, next steps, and timelines.

Accepted methods, invoices, deposits, and how to pay securely.

Nationwide delivery, timelines, insurance, and vehicle pickup.

Buyer protection: when you're covered and how refunds work.

Buyer Commission

Displayed as your current site-wide buyer fee setting.

Minimum Bid Step

$100

New bids must currently clear the active price by at least this amount.

Default Auction Length

7 days

Listings may vary, but this is the current default configuration.

Need more help?

For bid issues, listing questions, or delivery follow-up, contact support and include your listing ID or tracking code.