Money-Back Guarantee
Buy with confidence. Here’s what our buyer protection covers, how to make a claim, and how refunds are handled.
Buyer Protection
Our guarantee is designed to make sure you receive the vehicle you actually bid on. If what arrives materially differs from the listing, we stand behind you.
As described, or you’re covered
Every vehicle is listed with photos, specifications, and — where available — a CARFAX history report. If a delivered vehicle materially differs from its listing, you’re protected.
Inspect on delivery
You have the right to inspect the vehicle on arrival against the listing before accepting it. Note any concern immediately so we can act on it.
Report quickly
Report a material discrepancy to support within the disclosed inspection window, with photos and your listing ID, to start a review.
Resolution or refund
If a valid claim is confirmed, we work toward a fair resolution — correction, partial adjustment, or an eligible refund per the guarantee terms.
Guarantee Questions
What counts as a material difference?
What is not covered?
How do I start a claim?
Have a concern?
Contact our support team.
Need more help?
For bid issues, listing questions, or delivery follow-up, contact support and include your listing ID or tracking code.